7391X 試験問題を無料オンラインアクセス

To collect information about the status and condition of Avaya Aura Call Center Elite Multichannel server applications, which application runs in a Microsoft Server environment?

• A.Call Routing Server
• B.Interaction Data Service
• C.Application Management Service
• D.XML Server

With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?

• A.when the agent's login ID is administered in the switch
• B.when the telephone extension is configured on the station form
• C.when the station has Auto Answer enabled
• D.when the agent logs in at that telephone

A customer with Avaya Aura Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request.
Which Elite Multichannel component would generate the work item object required to support this request?

• A.the Voice Media Store
• B.the AES
• C.the Media Director
• D.the XML server

Which Media Store needs to be configured along with Email Media Store for sending out bulk emails without staff involvement; and what is used to assign Media Director queues to the queues of this Media Store?

• A.Simple Messaging, Program
• B.Preview Contact, program Schedule
• C.Preview Contact, Program
• D.Simple Messaging, Program Schedule

Avaya Aura Call Center Elite Multichannel suite is comprised of the Multichannel Server, the Interaction Data Service server (IDS), and the Database server.
For which service does the IDS provide support?

• A.Real-time data delivery to the desktop
• B.Management of the application
• C.Multimedia work items delivery
• D.Call Control