6211 試験問題を無料オンラインアクセス

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

• A.Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
• B.Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
• C.Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
• D.Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

• A.CCT Reference Client
• B.CCT Console
• C.CCT Trace Control
• D.CCT API

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

• A.CCT Client Applications
• B.SIP Connector
• C.CCT API
• D.Contact Management Framework (CMF)

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

• A.It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
• B.It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
• C.It is loaded on external database.
• D.It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

• A.CCT Reference Client
• B.CCT Console
• C.CCT Trace Control
• D.CCT API