6209 試験問題を無料オンラインアクセス

An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?

• A.Ipconfig
• B.Tracert
• C.Ping
• D.Arp

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

• A.Contact Summary Reports
• B.Outbound Reports
• C.Agent Performance Reports
• D.Call-by-Call Reports
• E.Multimedia reports
• F.Configuration Reports

E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).

• A.E-mail message response threshold
• B.Callback minimum and maximum timers
• C.Number of e-mails retrieved from the mailbox during each run
• D.Time between intervals

When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of protocol handles outbound messaging?

• A.IMH
• B.OMH
• C.POP3
• D.SMTP

The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).

• A.Terminal server
• B.FTP server
• C.Corporate Web server
• D.Corporate E-mail server