6209 試験問題を無料オンラインアクセス

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

• A.Customer LAN
• B.Contact Center Server ELAN
• C.Customer server ELAN
• D.Contact Center Server Subnet

You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?

• A.Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
• B.Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
• C.If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type
• D.Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM

E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).

• A.Number of e-mails retrieved from the mailbox during each run
• B.Callback minimum and maximum timers
• C.Time between intervals
• D.E-mail message response threshold

Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?

• A.NCCT DAL
• B.NCCT OI Service
• C.NCCT SMON
• D.NCCT server

What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?

• A.Click Once Deployment technology
• B.A URL installation
• C.An application installation
• D.A web browser installation