6201-1 試験問題を無料オンラインアクセス

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

• A.Route-to number
• B.Collect digits
• C.Messaging skill
• D.Route-to digits
• E.Converse-on skill

CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

• A.Perform a manual login from CMS Supervisor and execute the passwd command for that user.
• B.Log in as a CMS administrative user and execute the paaswd command for that user.
• C.Write permission to the System Setup feature and write permission to UNIX.
• D.Log in as root and execute the password command for that user.

In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

• A.Skill
• B.Vector
• C.Split
• D.Agent

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

• A.Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
• B.In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
• C.From Solaris login as root and use the date command
• D.Shutdown the CMS to the ak prompt level and adjust the BIOS time.

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

• A.Reserve Agent
• B.Vector queuing priority
• C.Predicted Wait Time
• D.Service Objective