6201-1 試験問題を無料オンラインアクセス

Which packet is needed to have skill available instead of hunt groups?

• A.Elite with EAS
• B.Premium
• C.Standard with EAS
• D.Silver

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

• A.The wrong CMS has been installed and the correct server needs to be ordered.
• B.The wrong Communication Manager version on the CMS has been selected.
• C.This message can be ignored as it is not the reason the link is down.
• D.The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

• A.Target service level
• B.Activate on oldest call waiting
• C.VDN counted calls
• D.expected Wait Time (EWT)

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

• A.cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
• B.All changes are made in the CM using the change cam proc screen
• C.cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
• D.emssve change authorizations; make needed changes to authorization

What is the purpose of class of service (COS) administration of Contact Centre?

• A.COS defines which features an agent may access.
• B.COS restricts the calls a user can make and receive.
• C.COS ensures that the most skilled agent receives calls first.
• D.COS is used to restrict calls between incoming and outgoing trunk groups.