6201-1 試験問題を無料オンラインアクセス

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

• A.converse-on
• B.route-to-digits
• C.queue-to
• D.collect-digits

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

• A.Route-to digits
• B.Collect digits
• C.Route-to number
• D.Converse-on skill
• E.Messaging skill

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

• A.They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
• B.They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
• C.They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
• D.They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

• A.Refer to the system parameter feature in the Communication manager and activate
  "Send names" in the reporting adjunct section.
• B.On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
• C.In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
• D.In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

• A.The nightly archivers far ACD1 and ACD2 have not complete yet.
• B.The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
• C.The nightly archiver for ACD3 failed to run successfully.
• D.The nightly backup was in contention far the nightly archiver for ACD3.