3M00030A 試験問題を無料オンラインアクセス

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which is the scenario depicted in the diagram shown here? (Select one.)

• A.Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device
  -Secure Solution
• B.Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution
• C.Agent works from home using their "Non Avaya" Phone as their audio device

What is the function of the User Synchronization Service in Avaya Contact Center Select (ACCS)? (Select one.)

• A.It ensures all ACCS supervisors and agents have valid IP Office User Accounts on the IP Office platform
• B.It is responsible for all system changes
• C.It is responsible for configuring sample pre-configured data for the solution
• D.It is responsible for assigning agent skillsets

Which is a component of the Avaya Contact Center Select (ACCS) Ignition Process?(Select one.)

• A.Network Configuration Wizard
• B.ACCS Patch Installer
• C.Network Setup Wizard
• D.Installation Wizard

Which is the function of the Contact Store component in the Avaya Contact Center Select (ACCS) solution? (Select one.)

• A.It is responsible for pulling user updates to the IP Office server
• B.It provides secure SIP trunking and secure remote access to IP Office
• C.It is used to store all call recordings retrieved out of the IP Office VoiceMail Pro system
• D.It is responsible for configuring sample pre-configured data for the solution

Which are four midsize contact center customer pain points? (Select four.)

• A.Midsize contact centers' end customers want to interact with the business through the channels they choose
• B.Many midsize contact centers have basic automated call distribution (ACD) and reporting which is no longer meeting their center's requirements
• C.Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets
• D.Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential
• E.Many midsize contact centers have IT resources that consist of a limited staff of generalists