3M00030A 試験問題を無料オンラインアクセス

What is the function of the User Synchronization Service in Avaya Contact Center Select (ACCS)? (Select one.)

• A.It is responsible for configuring sample pre-configured data for the solution
• B.It ensures all ACCS supervisors and agents have valid IP Office User Accounts on the IP Office platform
• C.It is responsible for assigning agent skillsets
• D.It is responsible for all system changes

Avaya Contact Center Select (ACCS) comes with two sample Supervisor User Accounts called Reporting 1 and Reporting 2, which are some of the tasks that the Supervisor Users can perform? (Select five.)

• A.Adding Administrator Users
• B.Making minimal configuration changes, for instance add activity codes, view skill setup, and view agent configurations
• C.Producing all historical reporting
• D.Managing agent and skills
• E.Assigning agent to skills
• F.Producing all real-time reporting

Which are two Operational Pain Points that midsize businesses face? (Select two.)

• A.Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
• B.Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
• C.End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
• D.Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.

Which is the function of the Contact Store component in the Avaya Contact Center Select (ACCS) solution? (Select one.)

• A.It is responsible for pulling user updates to the IP Office server
• B.It provides secure SIP trunking and secure remote access to IP Office
• C.It is used to store all call recordings retrieved out of the IP Office VoiceMail Pro system
• D.It is responsible for configuring sample pre-configured data for the solution

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which is the scenario depicted in the diagram shown here? (Select one.)

• A.Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution
• B.Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device
  -Secure Solution
• C.Agent works from home using their "Non Avaya" Phone as their audio device