3C00120A 試験問題を無料オンラインアクセス

With regard to Avaya Outbound Contact Express, which of these applications must run on customer provided hardware? (Select four.)

• A.Avaya Speech Analytics Desktop Client
• B.Campaign manager
• C.IP Office Administrative Apps
• D.Agent message queue
• E.Supervisor applications
• F.Script manager

Which are four products, applications, or solutions that reside within the Customer Experience Management (CEM) Experience Layer? (Select four.)

• A.Avaya Control Manager
• B.Avaya Aura@ Call Center Elite
• C.Avaya Context Store
• D.Avaya Proactive Contact
• E.Avaya Operational Analyst
• F.Avaya Aura@ Contact Center

Which Avaya Aura@ Workforce Optimization packages are licensed on a per agent seat basis? (Select three.)

• A.Avaya Quality Monitoring Package
• B.Avaya Workforce Optimization Package
• C.Avaya Social Media Analytics Package
• D.Avaya Coaching and eLearning Package
• E.Avaya Workforce Management Package

HOTSPOT
With regard to Avaya Control Manager, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)

正解：

Explanation:
1, 3, 2

Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a soft dialer? (Select one.)

• A.Avaya Proactive Outreach Manager
• B.Avaya Proactive Contact
• C.Avaya Outbound Contact Express