33810X 試験問題を無料オンラインアクセス

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

• A.Avaya Multimedia Messaging
• B.Presence Service
• C.Engagement Assistant
• D.Microsoft Lync

When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

• A.Google Chrome 74.0 64 bit
• B.Microsoft Internet Explorer 11.0 32 bit
• C.Firefox 66.0 32 bit
• D.Microsoft Edge 64 bit

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

• A.The salaries of the executives In the meeting
• B.The model numbers of the existing contact center equipment
• C.The design diagram for discussion with customer
• D.The Avaya solutions and services Avaya could offer

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

• A.The salaries of the executives In the meeting
• B.The model numbers of the existing contact center equipment
• C.The design diagram for discussion with customer
• D.The Avaya solutions and services Avaya could offer

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

• A.Avaya Agent Desktop a
• B.Avaya IX™ Workspaces
• C.Avaya IX™ Workplace
• D.Avaya one-X® Agent Desktop