3313 試験問題を無料オンラインアクセス

In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?

• A.NCCTDALS
• B.NCCT Service
• C.NCCT OI Service
• D.NCCT SMON
• E.NCCT TAPI Connector

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

• A.Avaya Aura Media server (AAMS) addresses
• B.CSTA/TR87 Call ID
• C.AACC CDN
• D.Customer telephone number

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?

• A.Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.
• B.Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.
• C.Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.
• D.Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

• A.Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.
• B.Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
• C.Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
• D.Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)

• A.Multiple channels
• B.Single channel
• C.16-bit
• D.WAV PCM files