3312 試験問題を無料オンラインアクセス
| 試験コード: | 3312 |
| 試験名称: | Avaya Aura® Contact Center Administration Exam |
| 認定資格: | Avaya |
| 無料問題数: | 70 |
| 更新日: | 2026-07-09 |
Refer to the exhibit.
The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.
If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?
An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?
A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.
Which category of intrinsic would provide this information?
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?
A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.
Which section of script would accomplish this?