3309 試験問題を無料オンラインアクセス

Which menu item provides real-time details about the calls being handled by Intelligent Customer Routing (ICR)?

• A.ICR Monitor
• B.ICR Manager
• C.Call Center
• D.Standard Report

When defining SMS browser settings, the number of threads can be defined.
Which statement describes the term thread?

• A.The thread defines the fetch time out.
• B.Threads are multi-media messages.
• C.Threads are parallel processes that fetch data from the SMS server.
• D.Threads are conversations, consisting of sent and received SMS messages that belong to one customer contact.

You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has
Linux installed. Which three items should you verify before installing AAEP? (Choose three)

• A.The Linux firewall is disabled
• B.The server has anti-virus software installed and running
• C.The server has a static IP address configured
• D.NTP is configured to synchronize the server's clock with a reliable time source
• E.The SELinux feature is set to 'Permissive' or 'Disabled'

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call
centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

• A.On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
• B.On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
• C.On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
• D.On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)

• A.The Tomcat Administration Screen
• B.The AAEP Web administration POM menu
• C.The graphical user interface (GUI)
• D.The command line interface (CLI)
• E.The Remote Desktop