3309 試験問題を無料オンラインアクセス

The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script.
In which situation are such elements used?

• A.if agents are allocated dynamically to the call, and they need to identify themselves
• B.if the script allows agents to change data in the contact database
• C.if the script is dynamic, because it automatically adjusts to answers given by the contact
• D.if the script is sent through an SMS to the contact

Which statement is true with respect to the setup of Proactive Outreach Manager (POM) zones?

• A.An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.
• B.POM servers cannot be moved between zones.
• C.Licenses are automatically moved between zones if needed.
• D.One campaign can run simultaneously in multiple zones on a system.

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

• A.Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>
• B.Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
• C.Upgrade the Auxiliary EPM.
• D.Restart httpd on the Auxiliary EPM.

What are the two ways to deliver Proactive Outreach Manager (POM) 3.0 scheduled reports? (Choose two.)

• A.CCXML file
• B.E-mail
• C.RSS feed
• D.SMS message

In Intelligent Customer Routing (ICR) Release 7, where do you configure properties that were configured in the icrcca.properties file of the previous release?

• A.ICR Core Configuration page
• B.icrcore.properties file
• C.Destination Configuration page
• D.ICR Application Configuration page