2M00001A 試験問題を無料オンラインアクセス

True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

• A.False
• B.True

Which statements are value propositions of Avaya Contact Center Select? (Select two.)

• A.It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
• B.It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
• C.It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
• D.It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.

Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

• A.50
• B.100
• C.30

Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

• A.Caller segmentation
• B.Real-time monitoring
• C.Workforce Optimization
• D.Recording and storage
• E.Inbound and Outbound

Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?

• A.Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
• B.No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
• C.No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.