CPTD 試験問題を無料オンラインアクセス

When linking training design to training objectives that support Level 3 evaluation, what should the training objectives reflect?

• A.Knowledge acquisition
• B.Learning transfer
• C.Learners ' reactions
• D.Return on investment (ROI)

A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.
The TD professional is creating the training plan for the new software and wants to develop the learners ' troubleshooting skills by incorporating unexpected complexities that staff might encounter.
The training plan is created and approved, and the TD professional develops the training materials.
The TD professional starts the training session with a short lecture, but the learners are being fairly quiet. The TD professional is worried that learners are not understanding the material but are too afraid to ask questions.
What should the TD professional do to encourage learners to ask questions?

• A.Pause intentionally and give learners enough time to think of questions.
• B.Stop at natural points and ask if there are any questions.
• C.Stay on schedule, thereby providing stability for the learners and making them more comfortable.
• D.Pause if two or more learners are talking among themselves, and ask if they have a question.
• E.Have learners wait to ask their questions at the end of the lecture.
• F.Ask learners to provide examples of situations they have experienced related to the content.

Which model best enables employees to continually seek new skills, enhance competencies, and expand their proficiency on their own?

• A.Integral learning model
• B.Pedagogical learning model
• C.Behavioral learning model
• D.Adult learning model

Which is the best example of an effective learning or behavioral outcome statement?

• A.Learners should be able to recall flight instruments with 90% accuracy on a flight technician qualifying exam given a detailed diagram of flight instruments, instruction about this system, and practice opportunities
• B.Learners will be able to design a quality online course according to nationally recognized quality standards on their second attempt through the course review process
• C.Learners should understand key sales techniques for selling time-shares without error given instruction, practice by recording themselves, and feedback from colleagues
• D.Learners should be able to prepare an analytical report with data analysis communication and problem- solving skills, according to the standard that defines management preferences, by the end of the course

A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.
Several years have passed, and the former claims employee is now an experienced TD professional. The TD manager asks this TD professional to create a training plan for a new claims process. Some claims employees work remotely in three different countries. The TD manager requests a draft of the training plan in 30 days.
Which action(s) should the TD professional take to create this training plan?

• A.Research best practices on communication strategies
• B.Determine the most effective mode(s) for training delivery
• C.Write program goals and objectives
• D.Create a storyboard
• E.Create an executive summary
• F.Build a project team
• G.Hold a pilot training session
• H.Conduct a skills gap analysis