CMQ-OE 試験問題を無料オンラインアクセス

A company's mission statement is defined as the

• A.way in which the company will achieve its vision
• B.ultimate ambitions of the company
• C.company's beliefs and what it stands for
• D.purpose for the company's existence

In order to manage the needs of multiple customers, the management group should first

• A.daft clop cost effective processes that meet the needs for the majority of customers
• B.develop custom tailored, independent systems to meet the needs of each customer
• C.develop and perform a needs assessment for each customer
• D.develop standardized processes that will treat all customers the same

In cultural and human interactions, misunderstandings at the informal level are most damaging because

• A.the parties are too embarrassed to explain their reactions
• B.breaking an informal rule can affect relationships
• C.informal actions are uncontrollable
• D.a violation of an informal rule is not the responsibility of either party

A system that is designed to ensure that procedures are current, properly authorized, and accessible is known as document

• A.control
• B.imaging
• C.cross-linking
• D.audit

A company purchases electronic components and then assembles them to produce customer-specified code reader. Recently, the company has been tracking complaints about the product and found that the majority of complaints are in three key areas: faulty interface connectors, incomplete or failed code recognition from scans, and insufficient power in battery-operated mode. Since the components that contribute to these problems all come from different suppliers, the quality manager has proposed developing a supplier certification program to replace the current low-bid purchase contract system now being used. The quality council asks the manager to provide additional information about this program. As part of supplier certification, the company should perform which of the following actions?

• A.Eliminate inspection and internal auditing
• B.implement a corrective action system to improve supplier performance
• C.Evaluate suppliers against defined criteria
• D.Move production in-house to prevent costs