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During the Foundations phase for Project Increment 4, Sukra Aroon held a meeting with Hira, Mira Bachar, andWanida Anong, to ensure alignment and compliance with EPR company policies, local regulations, and international standards. The meeting also clarified how financial and investment decisions would be made for Project Increment 4, ensuring alignment with EPR business priorities, and how this information will be tracked, controlled and evidenced.
Wanida Anong, who works across multiple sites worldwide, attended the meeting in person but has limited availability throughout the Project Increment.

(During the meeting, Mira Bachar asked Sukra Aroon which AgilePM project artifacts should use to provide an auditable record of compliance requirements throughout Project Increment 4.
Based on AgilePM guidance, which of the following is an appropriate response?)

• A.Use the Sprint Review Records, as these document what was delivered in each Sprint and whether it was compliant with regulatory requirements.
• B.Use the Project Review Report, as it provides a retrospective assessment of how the project was managed, including compliance considerations.
• C.Use the Solution Architecture Definition, as it captures technical decisions related to compliance and regulatory requirements.
• D.Use the Management Approach Definition, as it describes how governance and compliance responsibilities are structured within the project.

Answer the following questions about the contents of the DSDM
products.
Each of the following questions includes true statements about the project but only two statements are appropriate entries for the DSDM product identified.
Remember to limit your answers to the number of selections requested in each question.
Which 2 statements represent appropriate entries for the Business Case?

• A.Market research shows that the number of coffee shop patrons taking legal action against retailers has increased by 200% over the past two years.
• B.A list of high-level functional and non-functional requirements that the project should meet written as User Stories.
• C.The Sales Manager has been asked to produce a report within the next two days showing the number of generic insurance policies sold to coffee shops over the past three years.
• D.Coffee shops that sell Fairtrade products and alcohol from local breweries out perform other coffee shops in the market.
• E.The Sales Manager has calculated that the new coffee shop insurance
  product will increase revenues by 10% each week.

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people ' s social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
One aim of the relocation is to develop a less hierarchical culture. The relocation team hear that staff believe managers are still getting special treatment in the allocation of desks. To mitigate this concern, they have planned for groups to move separately over a few weeks and have communicated details with each group independently.
Is this an appropriate approach to reward the brain in the need for 'fairness,' and why?

• A.Yes, because small change steps will focus staff on changes that relate only to them.
• B.Yes, because frequent communications will help discourage emotional responses.
• C.No, because 'fairness' should be based on establishing equality across all staff.
• D.No, because 'fairness' relies on providing appropriate access to all relevant change information.

The change management team is creating the change analytics strategy for the change programme.
Below is an extract of recipients, measures and source data that have been proposed.
Answer the following question about the sources of conflict in change
situations.
Column 1 is a list of statements about sources of conflict in change situations.
Column 2 contains the names of the eight sources of conflict identified by Art Bell and Brett Hart. For each statement in Column 1, select from Column 2 the source of conflict to which it MOST relates. Each selection from Column 2 can be used once, more than once or not at all.

正解：

Explanation:
In the UniCo case, the organization is undergoing significant changes that involve integrating the Selco team, revising internal processes, and preparing staff for a shift to mobile applications. Sources of conflict during such organizational change include misunderstandings, role ambiguity, and resistance to changes in work styles or policies.
Revised Answers (aligned with the UniCo case):
1. Instructions are understood by different people in different ways, influenced by their unique personal background.
C: Perceptions
In the UniCo scenario, perceptions are a key source of conflict, especially between the long-standing UniCo staff and the Selco team. For example, different views on the importance of the rebranding efforts reflect how unique personal backgrounds influence perceptions.
2. The revision of internal processes or systems has caused a lack of clarity on the responsibilities for certain tasks, resulting in activities being overlooked or duplicated.
F: Roles
This aligns with the UniCo case where process revisions are required to integrate Selco staff and adjust to the new business focus. A lack of clarity in responsibilities-like how teams should collaborate on mobile applications-creates role-based conflict.
3. Instructions on the project are given by different people using different levels of planning, formality, and decision-making approaches.
B: Styles
In the UniCo scenario, the cultural differences between the dynamic, fast-paced Selco team and the more structured UniCo team highlight conflicting work styles, which may result in tension during decision-making and task execution.
4. The parties involved are continually making amendments and extensions to delivery deadlines to accommodate the changing environment.
H: Unpredictable policies
In UniCo, the organizational changes, such as the relocation of the Selco staff and the integration of operational processes, require frequent adjustments. This creates uncertainty and frustration, which are classic symptoms of conflict due to unpredictable policies.

(In the Ecolodge Panthera Resort (EPR) Project, answer the following questions about risk management.
In addition to the Developers, the teams include:
Mira Bachar (Guest Services Manager) - Product Owner for both Delivery Teams Lee Tan (General Manager) - Business Advisor Brinda Vyas - Business Visionary Hira - Project Manager Sukra Aroon - Solutions Architect Wanida Anong - Regulatory Compliance Manager Sarah Lark - Business Sponsor Priya - Business Advisor Select 2 answers to each question.
Which 2 statements describe the application of AgilePM ' s approach to managing risk?)

• A.AgilePM embeds risk management in processes, proactively addressing risks at multiple levels.
• B.AgilePM allows Mira Bachar to adjust Backlog priorities with advice from Sukra Aroon and Hira to address risks.
• C.AgilePM removes all risks before execution, prioritizing avoidance over mitigation.
• D.AgilePM leverages Sprint Reviews and feedback loops to surface and mitigate risks.
• E.AgilePM assigns risk management solely to the Project Manager, Hira.)