CCMP 試験問題を無料オンラインアクセス

During a change management program, it is important to measure the success criteria and monitor if the change is achieving its expected benefits. To gauge the effectiveness of the change, a measurement and benefit realization strategy has to be implemented. What inputs do you think are vital to implement this strategy?

• A.Strategic plan, risk plan and budget plan
• B.Strategic plan, case for change and budget plan
• C.Strategic plan, sustainability plan and vision statement
• D.Strategic plan, case for change, and success criteria

You are a change management practitioner that has developed the measurement and benefit realization strategy for a new change project. You then proceed to develop a strategy to embed the change. What is an input to your strategy?

• A.Communications strategy
• B.Change resources inventory
• C.Key messages
• D.Business case

What describes the most important characteristic of an effective communications strategy?

• A.It has a clear top-down channel to announce the progress of the change
• B.It consists of content for consistent messaging to different audiences
• C.It goes through formal ways to reach the target audience
• D.It includes the business rationale for what, why, who, how and when changes occur

A recommendation by a change manager to the senior executives of an organization to use consultants to fill key roles in a big change effort was rejected. What could be the reason?

• A.External vendors can provide human resources to assist with the change
• B.The gap analysis indicated that the skills required exist in the organization
• C.The skills and capabilities were not well defined on the resource request
• D.Resources were not appropriately budgeted for in the project plan

What process identifies those affected by the change and those with the ability to influence the outcome?

• A.Stakeholder analysis
• B.Competency assessment
• C.Sponsor assessment
• D.Learning needs analysis