CBPA 試験問題を無料オンラインアクセス

In most cases, how is an indicator of process performance quality expressed?

• A.As a score between 1 and 6 (1 = very good and 6 = insufficient)
• B.As a percentage between the actual and the maximum possible process quality
• C.By the roles of ISO certification
• D.As a cost that expresses the value lost due to the loss of customers

Which are key factors in business process performance measurement?

• A.Time, quality, capacity, and costs
• B.Customer satisfaction, quality variation, and maintenance of standards
• C.Cycle time, material costs, and quality variation
• D.Inventory, material costs, and staff costs

Which is NOT a basic principle of Business Process Management (BPM)?

• A.It supports understanding of the processes and interrelationships within the organization
• B.It provides clear process descriptions and work instructions
• C.It offers specialized methodologies for learning business skills
• D.It helps to clarify and align which goals should be achieved

Which statement is true regarding the processes selected for an analysis?

• A.They should include processes with a high level of automation and few employees
• B.They should have the most impact on achieving the objectives of the organization
• C.They should take place in a single department
• D.They should include processes with a low level of automation and many employees

What are some examples of triggers for Event-Triggered Analysis?

• A.Regulatory requirements, mergers, organizational skill deficiencies
• B.Strategic planning, performance issues, mergers, new technologies
• C.Strategic planning, technology deficiencies, cultural roadblocks
• D.Mergers, new technologies, cultural resistance