Record types and sales processes allow you to have different page layouts, fields, required fields, and picklist values for different types of opportunities.
References: https://www.salesforceben.com/salesforce-record-types/ https://trailhead.salesforce.com/content
/learn/projects/create-an-opportunity-record-type-for-npsp/create-and-manage-stages-and-sales-processes

An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario. References: https://help.
salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

Two options that should be added to Lightning record pages to make sales reps aware when they are speaking with high-profile customers are:
* Custom Component, which can display a custom message or icon on the record page based on certain criteria such as account rating or industry. For example, an administrator can create a custom Lightning Web Component that shows a star icon on account record pages if account rating is Hot or Warm.
* Component Visibility Filter, which can control when a component is visible on a record page based on field values of that record. For example, an administrator can add a component visibility filter to an existing component such as Path or Highlights Panel that makes it visible only if account rating is Hot or Warm. Highlight Panel, Action and Recommendations, and Rich Text Area are not options that can be used to make sales reps aware when they are speaking with high-profile customers. References:
https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.create_components
https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5

* Description: The Account object in Salesforce is used to store information about individual customers or businesses that your organization interacts with. It holds essential data such as company name, contact information, industry, and related activities.
* Use Case: Accounts are used to represent the organizations (or individuals) your support team is assisting. They serve as a central repository for tracking customer information and interactions.
* Out of the Box Features: Includes fields like Account Name, Account Owner, Industry, Phone, and Address. It also supports relationships with Contacts, Opportunities, Cases, and other objects.
* Description: The Case object is used to track and manage customer issues, complaints, requests, or inquiries. Each case represents a single customer interaction and can be used to manage the resolution process.
* Use Case: Cases are fundamental to customer support operations. They help support agents keep track of customer problems, assign cases to appropriate team members, and ensure timely resolution.
* Out of the Box Features: Includes fields like Case Number, Subject, Status, Priority, and Origin. It supports workflows, escalation rules, and case assignment rules.
* Description: The Contract object stores information about the agreements between your company and your customers. These contracts define the terms of service, support levels, and other legal agreements.
* Use Case: Contracts are useful for managing service level agreements (SLAs) and ensuring that support teams adhere to the agreed-upon terms. They can be linked to Accounts and Cases to provide context and track compliance.
* Out of the Box Features: Includes fields like Contract Start Date, End Date, Contract Term, Status, and Account. It supports related lists to associate contracts with cases, assets, and other records.
* Accounts:
* Salesforce Account Object Documentation
* Trailhead: Manage Your Customer Data
* Cases:
* Salesforce Case Object Documentation
* Trailhead: Set Up Case Management
* Contracts:
* Salesforce Contract Object Documentation
* Trailhead: Administer Salesforce Contracts
Account Object2. Case Object3. Contract ObjectReferences

To update the shipping address on selected orders associated with an account when the shipping address is changed on the account, the administrator should create a screen flow on the account page that lets the reps choose which orders they want to update with the new address. This will give them more control and flexibility over which orders are affected by the change. An autolaunched flow on either object will not allow reps to select specific orders, and may cause unwanted updates or errors. A screen flow on the order page will not be able to update multiple orders at once. References: https://help.salesforce.com/s/articleView?id=sf.
flow_build_screen.htm&type=5